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Application Administrator - HP Service Manager

Job Title: Application Administrator - HP Service Manager
Contract Type: Contract
Location: Macquarie Park, New South Wales
Industry:
Start Date: ASAP
Reference: 0000054256-1_1551699997
Contact Name: Ellenor Terrado
Contact Email: Ellenor.Terrado@modis.com
Job Published: March 04, 2019 22:46

Job Description

Administrator - HP Service Manager

A global, well-known brand is after an Administrator for HP Service Manager.

Accountabilities

  • Responsible for support, configuration and development of the Service Manager application includes modules:
    • Incident Management
    • Problem Management
    • Change Management
    • Knowledge Management
    • UCMDB
  • Implement, customise and administer Service Manager Application.
  • Work with users, projects and operations teams to develop and implement enhancements to meet business requirements.
  • Patch Application as required to maintain currency and security
  • Introduce improvements by leveraging application technology improvements
  • Ability to translate business requirements into technical implementation and operational management.
  • Work on Process Designer, Wizards, Display Options, Process, Triggers, RAD, SLA, SLO's, Clocks, Format Controls, Profiles and Roles for achieving user's requirements.
  • Design and implement multiple web portals using Java Framework for various users according to the various business need.
  • Interact and work upon other HP tools like uCMDB,TeMIP, NNMi, SQM, uSLAM.
  • Provide Remote Technical support to L1, L2 team and Operations team for any live issues.
  • Meet schedules ahead of time and meet all project deadlines. Regular appreciation from Users and Manager for effective and on time delivery.

Competencies

  • Experience with Micro Focus Service Manager 9.x, Remedy or other enterprise-class tools
  • Experience with ITSM framework and how to apply within Ticketing tools
  • Bachelor's degree in Computer Science, MIS or similar field, and/or equivalent work experience
  • General level knowledge of Windows and Linux operating systems and technologies,
  • Willing to learn and apply new technologies and methodologies to improve the technology that supports the services, i.e. API scripting and Micro Focus UCMDB
  • Experience in application development or production support a plus
  • Strong marketing and communications skills.
  • Strong presentation skills; ability to lead technical discussions
  • Solid understanding of technologies that support the services offered
  • Ability to market the technologies supported by the team
  • Develop strategies to achieve business objectives
  • Firm analytical and problem-solving skills

Interested? Please hit apply to send your CV through. Alternatively, send your CV to ellenor.terrado@modis.com

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Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.