12 months contract
Enterprise - level customer experience project
One of Australia's prime businesses has embarked on a large-scale digitisation program that sprung out of a need to service "digital native" users and businesses.
This business recognises that the needs and expectations of consumes using their products and services has radically altered.
To respond to this change, the client has embarked on a new cloud-provisioned suite of fixed and mobile, IT and unified communications services. This will allow business customers to self-service as much as possible.
This covers all stages a new product or service would go through to be developed and marketed: from concept to market, prospect to order, order to activate, request to resolve, and usage to cash.
To realise this, the client is in the process of putting together a team.
They are after a Business Analyst with experience preferably in the telecoms industry and Salesforce professional experience to join their team.
- Working closely with stakeholders to determine the priority of requirements based on their value to the business.
- Develop maps and flowcharts of current and future business processes.
- Develop and groom backlog of issues, enhancements and requests with acceptance criteria for business users.
- Facilitate status meetings with project stakeholders
- Facilitate training to business users to gather information
- Provide business users with initial and ongoing support throughout the lifecycle of the program
This is a 12-month contract opportunity based in Sydney CBD.
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Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong skill set to this organisation.