fb pixel

Connecting...

Call Centre Solution Support - Permanent, based in Sydney CBD

Posted 21 days ago by Clicks IT Recruitment
W1siziisijiwmtkvmdmvmjavmdkvmdmvmtuvmtg1l0nsawnrcybmb2dvlnbuzyjdlfsiccisinrodw1iiiwimtqwede0mfx1mdazzsjdxq

A Business Solution Provider vendor is looking for an experienced Call Centre Solution Support. This is a permanent role and is based in Sydney CBD.

The role is to provide support customers on systems and infrastructure. As well as providing support to existing systems you will also be involved with the implementation of Contact Centre software and hardware solutions. You will enjoy working in a customer focused and business facing role under a mission critical environment.

Requirements:

  • 5+ years of relevant experience in supporting Call Centre Solution
  • Experience with contact centre products under Genesys or Avaya or Aspect
  • ServiceNow or similar Service Desk Ticketing System
  • ITIL v3 Certification
  • Previous experience in a managed services environment is a plus
  • Excellent verbal and written communication skills
  • Excellent customer service skills

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.


For further information please contact Freda Kwok at Clicks IT Recruitment on (02) 9200 4404, quoting reference FK63299.

Share this Job

Clicks IT Recruitment

Live Jobs: 71 - View all Jobs
Sector Specialisms: CyberSecurity, IT & Technology , Diversity (Gender, Indigenous, Disability)
Phone Number: 1300 CLICKS