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Change Manager/Technical Writer

Job Title: Change Manager/Technical Writer
Contract Type: Contract
Location: Chatswood, New South Wales
Reference: BBBH62020_1553733834
Contact Name: MaryJane Pollock
Contact Email: MaryJane.Pollock@clicks.com.au
Job Published: March 29, 2019 10:34

Job Description

Candidate must have the ability to obtain and maintain a BASELINE Security Clearance

You will be working with an agile cross-functional team including engineers, automated test specialists and product managers; technical and business stakeholders to identify change management needs associated wit delivery of Case Management and Customer Relationship Management Solution from feature development through to production.

The services will include:

  • Assessing the change impacts to various stakeholders;
  • Completing Change Impact assessments;
  • Working with relevant areas to create and lead execution of change management plans including communications plan, sponsor roadmap, training plan;
  • Integrating change management activities into the overall project plan;
  • Evaluating and ensuring stakeholder readiness for change;
  • Defining and measuring success metrics and monitor change progress

Essential skills and experience

  • Have highly developed interpersonal skills. Able to facilitate and promote effective interactions with clients' peers and internal stakeholder
  • Have the ability to identify and build relationships with key internal and external stakeholders
  • Have a comprehensive strategic knowledge, preferably with deep understanding of the organisation's operational business or able to quickly learn how the work of the business lines contributes to business outcomes
  • Strong writing and communications skills are essential
  • Experience developing training plans
  • Demonstrated strong negotiation skills to achieve agreed outcomes, while being adaptable and flexible, and able to deal with ambiguity
  • Demonstrated sound proficiency in conducting research and data analysis, and is able to translate and present technical and complex information appropriately
  • Proven experience in areas such as process analysis, benefits identification, modelling and analysis and business continuity management
  • Minimum 3 years' experience as a Change Manager and/ or qualifications in Change Management

Nice-to-have skills and experience

  • Experience with federal government and financial/banking sector projects
  • Awareness of or experience in Agile/Lean delivery methodology would be advantageous or certification in relevant agile methodology

You will be working in an innovative environment offering flexibility, collaboration and a great team culture.

If you wish to apply to this fantastic opportunity, please submit your resume by clicking the 'Apply Now' button. For further information please contact MaryJane Pollock at Clicks IT Recruitment on 02 9200 4453, quoting reference MJ62020