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Desktop Support Analyst

Job Title: Desktop Support Analyst
Contract Type: Contract
Location: Sydney CBD, New South Wales
Start Date: ASAP
Reference: BBBH62351_1556837862
Contact Name: Rowena Simbulan
Contact Email: Rowena.Simbulan@clicks.com.au
Job Published: May 03, 2019 08:57

Job Description

Helpdesk Support Analyst | L2 & L3 | Office 365 | Sydney CBD | 3 months contract

This role will report to the IT Operations Manager. Responsible for L2/L3 Support in an Office 365 environment. You will be managing asset register, re-imaging PCs, managing SOEs, provide basic network support and support to telephony services.


  • Assist the IT team in relation to both BAU and project work
  • Logging, resolving, tracking and updating user queries assigned by the IT operations team
  • Perform software upgrades and implementations following defined processes
  • Develop a detailed knowledge of client's operations and build client relationships based on quality customer service
  • Triaging desktop and basics network issues and recommend technical solutions
  • Work with the IT Operations Team in upgrading IT devices
  • Provide 2nd and 3rd level support to internal users relating to hardware, software and application based issues
  • Install, configure, test and maintain hardware such as laptop, desktop, printers and telephony systems
  • Maintain and support Office 365, Microsoft AD, Exchange and Skype

Candidate criteria

  • Minimum 3 years' experience in IT providing Level 2/3 desktop and basic network support
  • Reasonable level of understanding on routing and switching protocols
  • Previous experience in supporting Office 365 environment
  • ITIL experience is an advantage
  • Knowledge of SharePoint and Onedrive for business also an advantage
  • Stakeholder management skills and strong end users service ethic
  • Time management skills and meeting target deadlines on time
  • Excellent communication skills

If you are keen to apply please complete the application process using the "Apply Now" Tab. Please ensure you attach a MS Word copy of your CV before calling Rowena on 0430355131 for further discussion with ref. # RS62351.