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Field Service Technician - Hardware

Job Title: Field Service Technician - Hardware
Contract Type: Contract
Location: Sydney, New South Wales
Start Date: ASAP
Reference: 0000058644-1_1561421200
Contact Name: Ellenor Terrado
Contact Email: Ellenor.Terrado@modis.com
Job Published: June 26, 2019 13:27

Job Description


The scope of the project will be to drive around the state, and replace pc cores inside ATMs, then install windows 10 and test. It takes appx 4 hours per site and techs will be expected to complete 2 x upgrades per day. Travel and some medium lifting is required. Once metro sites are finished, there will be occasional overnight stays required to upgrade remote / country sites.

The project will start on 1st of July and will run until late September.


  • Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
  • Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements
  • Work on financial/ATM products; Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
  • Build working relationships with customers and develop informal communication channels with customer account at the local level
  • Performs periodic preventative maintenance on assigned products
  • Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity, as well as all expenses incurred
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.);
  • May require bending/squatting, walking/standing /sitting for prolonged periods


  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
  • Must be able to work long hours
  • Travel around NSW will be required, therefore all applicants will need a reliable car
  • Reimbursement for accommodation and KMS travelled in regional NSW

How to Apply:

Please email Daniel Dell'Armi at daniel.dellarmi@modis.com ASAP if you wish to apply.