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Field Technician

Job Title: Field Technician
Contract Type: Contract
Location: Sydney, New South Wales
Reference: 0000055891-1_1553725794
Contact Name: Birsen Polat
Contact Email: Birsen.Polat@modis.com
Job Published: March 28, 2019 09:29

Job Description

One of our premium clients based in Sydney's North Shore is looking for a highly experienced and committed Field Technician. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Support skill set to this organisation.


  • Make minor upgrades on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
  • Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements
  • Work on financial/ATM products; Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
  • Build working relationships with customers and develop informal communication channels with customer account at the local level
  • Performs periodic preventative maintenance on assigned products
  • Maintain an appropriate parts inventory as well as parts record keeping
  • Responsible for accurate and prompt reporting of calls and activity, as well as all expenses incurred
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.);
  • May require bending/squatting, walking/standing /sitting for prolonged periods

Skills & Experience

  • High School Diploma or equivalent
  • 0-1 years of related experience
  • Retail EPOS maintenance or install experience is required
  • Strong desktop hardware experience may be considered if EPOS experience is limited
  • Familiar with RAM processes and functions
  • Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
  • Experience in PC Hardware Maintenance and support
  • A+ Certification
  • ITE or Polytechnic in Electronics and Communications Engineering
  • Excellent interpersonal skills/customer relationship skills required
  • High level of personal integrity; Support and promote teamwork and cooperative effort


  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
  • Must be able to work long hours
  • Travel around Sydney, NSW will be required, therefore all applicants will need a reliable car
  • Reimbursement for accommodation and KMS travelled in Regional NSW
  • Must have steel capped boots
  • Inventory of tools will be required eg;
    • Screwdriver sets (Pozi)
    • Pliers
    • Ratchet Set
    • Cutters
    • Shifter etc.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Field Technician skill set to this organisation.

For more information on the role, please contact Birsen Polat at birsen.polat@modis.com

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"Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"