Field Technician

One of our premium clients based in Sydney is looking for a highly experienced and committed Field Technician. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Support skill set to this organisation.

Duties

• Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements
• Work on financial/ATM products; Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Performs periodic preventative maintenance on assigned products
• Maintain an appropriate parts inventory as well as parts record keeping
• Responsible for accurate and prompt reporting of calls and activity, as well as all expenses incurred
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.);
• May require bending/squatting, walking/standing /sitting for prolonged periods

Skills & Experience

• High School Diploma or equivalent
• 0-1 years of related experience
• Retail EPOS maintenance or install experience is required
• Strong desktop hardware experience may be considered if EPOS experience is limited
• Familiar with RAM processes and functions
• Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
• Experience in PC Hardware Maintenance and support
• A+ Certification
• ITE or Polytechnic in Electronics and Communications Engineering
• Excellent interpersonal skills/customer relationship skills required
• High level of personal integrity; Support and promote teamwork and cooperative effort

Requirements

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
• Must be able to work long hours
• Travel around Sydney, NSW will be required, therefore all applicants will need a reliable car
• Reimbursement for accommodation and KMS travelled in Regional NSW

To Apply:

Please send an email with your CV and a short blurb about your career to daniel.dellarmi@modis.com