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Helpdesk Support Officer

Job Title: Helpdesk Support Officer
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Start Date: ASAP
Reference: BBBH64066_1573428800
Contact Name: Richa Agarwal
Contact Email: Richa.Agarwal@clicks.com.au
Job Published: November 13, 2019 08:41

Job Description

About the role:

As a part of this role you will provide first level support' to Health Funds and Financial institutions and technical issues and provide 'second tier support' to eBusiness Service Centres. You are also responsible for assisting Software vendors with their development for web services for the Medicare Online and PBS Online claiming channels.

Skills and Experience required:

  • Manage and escalate priority issues through to completion.
  • Liaise with a range of internal and external stakeholders, ensuring the provision of high quality service delivery and advice.
  • Diagnose and resolve basic issues relating to OHS Medicare Master Programme on-line systems.
  • Manage and respond to calls and emails received from external and internal customers

Please note: All applicants must hold Australian Citizenship to be considered for this position.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Richa Agarwal at Clicks IT Recruitment on 02 6202 7722.