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IT Service Desk Officer

Job Title: IT Service Desk Officer
Contract Type: Contract
Location: Wetherill Park, New South Wales
Reference: BBBH60418_1553565378
Contact Name: Rowena Simbulan
Contact Email: Rowena.Simbulan@clicks.com.au
Job Published: March 26, 2019 12:56

Job Description

IT Service Desk | Level 1 & 2 | Permanent Role | Base Salary plus BONUS

My client is searching for a Level 1 & 2 Help Desk Officer to support a Microsoft Windows based environment and web based applications. The successful candidate will provide basic network, systems and hardware support such as printers and scanners. You will need to be a fast learner, very organised, and have extensive customer service skills

Experience Required:

  • Minimum 2 years experience in Level 1 & 2 Support
  • Good technical support knowledge and skills across Active Directory, Windows 8/10, MS Office Suites and use of remote connection tools
  • Proven support experience at the 2nd level at least in the last 12 months of your role
  • Responsible for setting up accounts and changing security/access rights in the Active Directory
  • Experience in decommissioning non-active or terminated users
  • Experience supporting users over the phone/email or face to face including troubleshooting Windows problems, Internet connection related issues and Microsoft Office/Outlook updates and configurations
  • Excellent communication skills and can speak to non-technical computer users
  • Previous experience in providing Hardware Support including Telephony Systems and Mobile Devices
  • Software installations and support ERP Systems and database

If you are interested then "APPLY NOW" to complete your application. Please do not hesitate to call Rowena on 02 9200 4450 if you have further queries with Ref # RS60418.