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IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: AU$65000 - AU$75000 per annum
Reference: ITSUPP123_1617085680
Contact Name: Jamie Khalighi
Contact Email: jamie.khalighi@clicks.com.au
Job Published: March 30, 2021 17:28

Job Description

About client:

Our client is currently seeking a Support Engineer/IT Support Analyst who is confident, full of energy, and self-motivated to join the business which prides itself as one of the leaders in their field. They are known for their supportive and energetic culture.

About role:

Your responsibilities will include:

  • Attending phone and email support requests.
  • Undertake a wide range of I.T. support tasks including hardware and software incident resolution and implementation, network design and management, general technology troubleshooting, application support and other I.T. support services.
  • Troubleshoot and resolve technical support requests.
  • Action monitoring system alerts.
  • Monitor dashboards and assign / escalate jobs as required.
  • Prioritise jobs and actions in regard to SLAs

Skills and experience:

To be considered for this role, you will need to have:

  • Relevant professional qualifications and/or at least 2 years of experience.
  • Ability to develop collaborative relationships with colleagues and client groups.
  • Organisational, time management and planning abilities.
  • Relevant computer skills and knowledge of a range of common office software packages, such as VMware or Office 365).
  • Experience using a ticketing system such as ConnectWise.
  • Be a good team member.
  • Demonstrated industry experience in a similar role.
  • Exceptional communication skills, both verbal and written.