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Network Support Officer

Job Title: Network Support Officer
Contract Type: Contract
Location: Parramatta, New South Wales
Industry:
Salary: Cisco Level 1-2 Network Support
Reference: BBBH68003_1621379329
Contact Name: Vanessa Knispel
Contact Email: Vanessa.Knispel@clicks.com.au
Job Published: May 19, 2021 16:24

Job Description

  • Provide operational support for the data communications network
  • Support Networking, Switches Routers, Voice, Audio Visual, Cabling, Cisco Devices
  • Initial Contract to December 2021 + Extensions - Onsite in Parramatta


The Company
This Australian company provides support to the community across all of NSW.

The Role
As the Network Support Officer you will provide technical assistance and support to users to solve reported issues. You will provide reports and monitor the operations of communications and security. This role is part of the wider Network team servicing all networking and connectivity operations 24/7

Your responsibilities

  • Provide operational support for the data communications network and its users
  • Provide remote network support to the office and operations
  • Provide first point networking support for:
    • Desk phones
    • Connectivity
    • Teleconference support
    • Troubleshooting connectivity issues
    • Liaise with vendors such as Telstra, TPG or Optus
    • Hardware fails
    • Cabling
  • Implement standard set up activity for network, audio visual equipment and other ICT systems
  • Monitor and analyse network performance
  • Contribute to the development of reference materials
  • Provide on-call support as required

Your experience

  • Proven experience as a Network Support Officer or First Level Network Engineer
  • Experience providing first point of contact for network support
  • Experience with Cisco devices, networking, phones, switches/routers, teleconferencing
  • Solid stakeholder and communication skills

As you are part of a 24/7 team, you will be on call for 1 Week, once a Month to support field operations.

Benefits

  • Contract with ongoing extensions
  • Close to Transport
  • Large organisation


Note - you will be required to complete a background security check

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Vanessa Knispel at Clicks IT Recruitment on 02 9200 4455.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Vanessa Knispel at Clicks IT Recruitment on 02 9200 4455.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email adjustments@clicks.com.au