Job Description
The Role
This role involves investigation and resolution of issues, system administration and modifications, maintaining documentation and defining enhancements. You will bring your experience as a business analyst to elicit and document business requirements and to deliver appropriate solutions by designing and configuring solutions.
- Support the delivery of change requests and system enhancements
- Design and configure solutions using Microsoft Dynamics and PowerApps
- Perform specialised maintenance and administration activities
- Prepare technical reports/briefs at an advanced professional level
- Collaborate with other members within the ITS service delivery team including Developers and Testers
- Work collaboratively and develop effective working relationships to support internal stakeholders
Key Selection Criteria
- Over 4 years of experience in Microsoft Dynamics CRM
- Customer Engagement and Customer Service
- Over 2 years of experience using Power Automate and PowerApps platforms
- Experience using SharePoint Online and Power BI
- Demonstrated experience providing functional and technical support in an ITIL environment
About You
- Bachelor's Degree in Information Technology
- Microsoft certification in the relevant technologies is highly desirable
- Ability to work both independently and in small teams to deliver complex solutions
- Demonstrated experience conducting workshops and training sessions to a variety of audiences
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Melissa Cooper at Clicks IT Recruitment on 03 9963 4826.
