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Senior Business Analyst - Merchant Services

Job Title: Senior Business Analyst - Merchant Services
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: AU$700 - AU$800 per day
Start Date: asap
Reference: 1243730/001_1558326883
Contact Name: Roselle de Kruijk
Contact Email: roselle.dekruijk@robertwalters.com.au
Job Published: May 20, 2019 14:34

Job Description

This tier 1 bank is looking for a Senior Business Analyst with experience in the debit and credit cards processing domain and a solid understanding of banking landscapes. This is a contracting role for 6-12 months.

To be successful in this role as Senior Business Analyst you will have translated business requirements into functional and technical specifications and conducted detailed impact assessments. You preferably have experience in the merchant acquiring domain.

Key Responsibilities:

  • Optimise end-to-end customer journeys
  • Improve the customer experience by devising innovative solutions services, products and propositions
  • Proactively identify, support and drive opportunities for change
  • Demonstrate in-depth customer insights and acts as an advocate, enhancing the customer experience by challenging and encouraging others to put the customer first
  • Participate in workshops
  • Maintain commitment to change
  • Engage with others to gain buy-in and act as an advocate for continuous improvement
  • Elicit requirements and provide solutions to meet customers' business needs
  • Eliciting, documenting and managing the requirements throughout the program end-to-end
  • Business case modelling, process modelling, testing, gap analysis, and change transition
  • Data analytics
  • Implement changes

Essential Skills and Experience:

  • Comprehensive understanding of a range of problem solving techniques
  • Detailed knowledge of business analysis, experience in elicitation techniques and competent in gathering and articulating requirements
  • Strong awareness of banking and finance industry trends and threats (technology, products, regulatory environment, competitors, innovations) including previous experience with remediation activities
  • Prior experience in Merchant Services would be extremely beneficial
  • Ability to balance program/project, staff and personal needs
  • Analysis and translation of business requirements related to credit card and debit card processing
  • Level of understanding of credit card and debit cards associated data model is a plus
  • Merchant acquiring domain experience is a plus
  • Delivery lifecycle of developing new, and/or enhancing existing applications
  • Experience in data analytics

To apply please click apply or call Roselle de Kruijk on +61 3 86282143 for a confidential discussion.