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Senior ITSM Specialist

Posted 20 days ago by Clicks IT Recruitment

This is a multi-disciplined role within the Service Management team for this global Ticketing company.

This is a permanent opportunity based in Melbourne with reporting line to a manager in the US.

Responsibilities will cover the design, implementation and governance of processes from across the ITIL Service Lifecycle, with strong focus on Incident, Change and Problem Management, Vendor Management, Service Continuity and Continual Service Improvement.

We are looking for someone with enthusiasm and motivation to help drive the implementation, adoption and maturity of the Service Management function. The ideal candidate will have a good understanding of current and emerging technologies and be able to utilise their skills to help build process flows that complement the ever-changing technology stack.

Skills / Knowledge / Experience

  • Need to have experience of working within organisations aligned to Service Management methodologies such as ITIL and ISO 20000.
  • Understanding of and exposure to process improvement methodologies such as lean Six Sigma.
  • Should have a proven track record for delivering customer focused service improvements
  • Understanding and appreciation for DevOps culture and values
  • Essential to have excellent English language skills, both written and verbal. Additional languages are beneficial.
  • Good understanding of general Technology concepts, networking, server management, application development.
  • Recognition of current and emerging technologies such as AWS, Cloud technology,
  • Educated to degree level is advantageous but not essential.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Fatema Galabhai at Clicks IT Recruitment on 0408 773 543.

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