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Service Analyst

Posted 12 days ago by Clicks IT Recruitment

About client:

Our client is currently seeking a Service Analyst who is confident, full of energy, and self-motivated to join the business which prides itself as one of the leaders in their field. They are known for their supportive and energetic culture.

About role:

Your responsibilities will include:

  • Experience in customer satisfaction when assisting with client enquiries
  • Assistance with project setup and management of the process
  • A thorough knowledge of the clients services
  • Strong organisational skills with maintaining documents on client issues and inquiries
  • A keen attention to detail for ensuring that all service agreements are met and all aspects are performing up to standard

Skills and experience:

To be considered for this role, you will need to have:

  • 1 to 3 years' similar experience
  • Knowledge of project management
  • Excellent organizational skills
  • Interest in IT is highly desirable
  • Experience in building rapport with stakeholders
  • Excellent communication skills - both verbally and written
  • Technical knowledge is desirable (hardware and/or software)

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Clicks IT Recruitment

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Sector Specialisms: CyberSecurity, IT & Technology , Diversity (Gender, Indigenous, Disability)
Phone Number: 1300 CLICKS