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Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Melbourne, Victoria
Industry:
Reference: 0000058656-1_1561108990
Contact Name: Sejal Cheema
Contact Email: Sejal.Cheema@modis.com
Job Published: June 21, 2019 19:23

Job Description

One of our premium clients based in Melbourne is looking for a highly experienced and committed Service Designer. This key position will be responsible Help your team build an understanding of the components that make up a service such as people, props, process, front stage and back stage through research; Develop designs based on evidence of user needs and organisational outcomes; Facilitate co-design, bringing in end users to design with your team; Facilitate ideation, concept creation, feasibility sessions with internal subject matter experts etc. In this role you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.

Skills & Experience

  • Significant experience in design
  • Demonstrated experience in design of critical services for large organisations and/or government
  • Demonstrated experience in a Human Centred Design
  • Demonstrated experience mapping complex service environments current state and future state based on user research
  • Demonstrated ability to collaborate with user researchers and can advocate for and represent users internally. Understands difference between user needs and desires.
  • Can prioritise and recommend the best tools and methods to use to develop hypothesis, ideate, prototype and experiment
  • Demonstrated experience working on operational services
  • Demonstrated experience presenting persuasively to senior stakeholders
  • Experience in agile and working at pace as part of an agile multi-disciplinary team.
  • Flexibility in adapting your approach to meet the needs and standards of the organisation.
  • Appropriate tertiary qualification/s
  • Experience transforming services, either private or government, with a focus on benchmarking and measurement a big advantage.

Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Service Designer skill set to this organisation.

For more information on the role, please contact Sejal on sejal.cheema@modis.com

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"Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"