fb pixel

Connecting...

Service Desk Analyst

Posted 23 days ago by Robert Walters Australia
W1siziisijiwmtkvmdivmjqvmjmvndgvmzivnjqvum9izxj0ifdhbhrlcnmucg5nil0swyjwiiwidgh1bwiilcixndb4mtqwxhuwmdnlil1d

About the role

Large financial services organisation requires service desk analyst to be the single point of contact for level 1 and 1.5 support in your particular domain, enabling a high level of service internally.

What you will do

  • Provide expert level 1 and 1.5 support to internal and external customers, suppliers and partners
  • Be the first point of contact for troubleshooting in a team that is responsible for over 10,000 staff
  • Be phone call based, including back to back phone calls, supporting large customer base

What you will have done

  • Demonstrated experience in achieving and exceeding SLA's
  • Minimum 2 years experience working in a corporate service desk
  • 2 years + in a financial services organisation
  • ITIL Certified
  • Tertiary education in Information Technology


How to Apply

This is a 3 month contract role with an immediate start, so please do not apply if you are after a permanent opportunity.

To apply please click apply. We are currently receiving high application volumes, if your application is suitable we will contact you, if it is unsuitable you will be advised by email. To discuss confidentially call Dylan Campbell +61 3 8628 2130.

Share this Job

Robert Walters Australia

Live Jobs: 4 - View all Jobs
Sector Specialisms: CyberSecurity, IT & Technology , Diversity (Gender, Indigenous, Disability)
Phone Number: +61 (0) 3 8628 2100