12 months contract
24/7 or night shift
Customer-focused
Client
One of Australia's prime businesses is after a Service Desk Analyst to join its team to be involved in end to end client management lifecycle.
As a service-oriented organisation, this role will see you prioritising clients by providing support and working towards the outcome.
Accountabilities
- Provide support in a rotating 24/7 engagement or night shift
- Troubleshoot and remediate general IT issues
- Monitor and maintain IT systems by attending to changes and updates
- Provide a premium client service offering in dispensing general IT support.
Competencies
- Minimum three (3) years professional experience in a Service Desk role
- Excellent communication skills
- Ability to provide support and handle customer issues whilst under pressure
- Ability to manage client expectation within agreed SLAs
- Well organised with strong work ethics
- Ability to work on a roster basis and/or night shift
Interested?
Hit "APPLY" to send your CV through. Alternatively, send your CV to Ellenor.terrado@modis.com
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Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong skill set to this organisation.
