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Service Desk Analyst - 24/7 or night shift

Job Title: Service Desk Analyst - 24/7 or night shift
Contract Type: Contract
Location: Macquarie Park, New South Wales
Industry:
Start Date: ASAP
Reference: 0000056761-1_1554951096
Contact Name: Ellenor Terrado
Contact Email: Ellenor.Terrado@modis.com
Job Published: April 11, 2019 12:51

Job Description

12 months contract

24/7 or night shift

Customer-focused

Client

One of Australia's prime businesses is after a Service Desk Analyst to join its team to be involved in end to end client management lifecycle.

As a service-oriented organisation, this role will see you prioritising clients by providing support and working towards the outcome.

Accountabilities

  • Provide support in a rotating 24/7 engagement or night shift
  • Troubleshoot and remediate general IT issues
  • Monitor and maintain IT systems by attending to changes and updates
  • Provide a premium client service offering in dispensing general IT support.

Competencies

  • Minimum three (3) years professional experience in a Service Desk role
  • Excellent communication skills
  • Ability to provide support and handle customer issues whilst under pressure
  • Ability to manage client expectation within agreed SLAs
  • Well organised with strong work ethics
  • Ability to work on a roster basis and/or night shift

Interested?

Hit "APPLY" to send your CV through. Alternatively, send your CV to Ellenor.terrado@modis.com

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Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong skill set to this organisation.