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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Wahroonga, New South Wales
Reference: BBBH63923_1571727010
Contact Name: Rowena Simbulan
Contact Email: Rowena.Simbulan@clicks.com.au
Job Published: October 22, 2019 17:50

Job Description

Junior IT Support | 1-3 years IT experience | North Shore | Permanent Role

Role Summary:

As Junior IT Support you will provide support to all functions of the Service Desk. You will be the first point of contact for anything IT. Triaging, solving issues and recommending permanent solutions to problems. The successful candidate will administer both the hardware and software system. This will include Laptops, Desktops, Mobile devices, Windows based servers.

Duties and Responsibilities:

  • Provide excellent customer service to end users/clients/customers
  • Provide on site and off site support. Support application and fix hardware via phone or email
  • Manage the Active Directory for new user creation or disable account when the user leaves
  • Support desktop, laptop, tablet and mobile users. This will include both Microsoft and Apple/iOS based platform
  • Log calls, emails, user requests on the internal call logging system and escalate issues to 2nd Level or designated escalation
  • Identify risk and raise issues immediately to ensure that they get resolved in a timely manner

Skills and Experiences Required:

  • Minimum 1-3 years' experience, with maximum 5 years in IT Support
  • Bachelor's Degree in IT or relevant industry experience
  • Demonstrated experience in Windows Server, VMware and business applications relating to operation maintenance and problem resolution
  • Experience with Active Directory Management and Windows 8/10 administration (account creation/disabling/archiving)
  • Support MS Office suite users
  • Previous Windows based desktop and application support experience including but not limited to Microsoft Windows 7/8/10 and Apple Mac OS, Office 2013/2016

If you are keen to apply please use the "Apply Now" Tab. Please ensure to address the must have skills For further queries please call Rowena on 02 9200 4450 Ref # RS63923.