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Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Contract
Location: Sydney CBD, New South Wales
Reference: BBBH64977_1583380575
Contact Name: Rowena Simbulan
Contact Email: Rowena.Simbulan@clicks.com.au
Job Published: March 05, 2020 14:56

Job Description

Service Desk Manager | Permanent Role | Sydney CBD |

My client is currently recruiting for a Service Desk Manager to manage a team of 8 Service Desk Analyst. As a SDM you will be the point of escalation for client related issues that the Service Desk Analyst can't resolve. My client is willing to take on a candidate from a secondment role or a Senior Service Desk/Systems Engineer with mentoring experience.

You will be on a weekly on-call rotation schedule and must be available to answer calls remotely which are likely to happen once a month.

Skills and Responsibilities Required:

  • Bachelor's Degree in IT or industry equivalent
  • MUST be a Service Desk Manager or Team Lead with minimum 3 years
  • MUST have MSP (Managed Services Provider) experience
  • MUST have extensive experience with ServiceNow
  • Mus be hands-on
  • Previous experience with O365
  • 0365 Administration Certification will be an advantage

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Rowena Simbulan at Clicks IT Recruitment on 02 9200 4450.