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Service Desk Officer

Job Title: Service Desk Officer
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: AU$70000 - AU$75000 per annum + Inclusive of Super
Reference: 1236570/001_1574751189
Contact Name: Emily Armstrong
Contact Email: emily.armstrong@robertwalters.com.au
Job Published: November 26, 2019 17:53

Job Description

Are you a Service Desk Officer with 3+ year's experience in a similar environment looking to gain further exposure in IT? We have an excellent opportunity for an enthusiastic IT professional to join a highly reputable Legal organisation based in Melbourne's CBD.

This is a great opportunity for a candidate who is immediately available to start. This business trains and promotes it's people with a teamwork based culture.

Previous experience within professional services will be highly regarded!

Key responsibilities of the Service Desk Officer will include:

  • Record and respond to all incoming Service Desk requests.
  • Be the first line of contact for key internal and external stakeholders in the business and resolve issues within a timely manner.
  • Assist with the configuration of new software.
  • Assist with the set up of new users to the business.
  • Provide some desk side support where required.
  • Support IT Services and software (Anti-virus, security updates, backups, etc.).
  • Support the IT team with ad-hoc projects as required.
  • Remain technically proficient across a range of changing technologies.
  • Provide excellent customer service.

The ideal Service Desk Officer will have:

  • Minimum 3 years experience in a similar Service Desk role.
  • A relevant IT degree or qualifications.
  • Knowledge of Windows 10 operating Systems.
  • Working proficiency in Microsoft O365, Exchange, Active Directory and related (DNS, DHCP, WINS, etc) server infrastructure.
  • Experience assisting users with other legal software applications such as, Filesite and Aderant Expert
  • Experience working in a high pressure environment.
  • Excellent communication skills, written and verbal.
  • A proven track record of exceptional customer service.
  • AV/VC exposure would be highly regarded.

Robert Walters Australia is acting as an Employment Business in relation to this vacancy.