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Service Desk/Help Desk Manager - Level 3

Job Title: Service Desk/Help Desk Manager - Level 3
Contract Type: Contract
Location: Camberwell, Victoria
Reference: BBBH62958_1562206135
Contact Name: Ratika Dhupar
Contact Email: Ratika.Dhupar@clicks.com.au
Job Published: July 04, 2019 12:08

Job Description

My client is a growing company in retail space looking for a Service Desk Manager to lead a team of 4 direct reports. If you a hands-on technical leader then do not miss on the opportunity.


  • Serve as the primary escalation point for Franchise, Company owned retail store and Support Centre employees seeking technical assistance over the phone, or via email.
  • Provide technical advice to other members of the Technology team.
  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions
  • Act as SME in all related technology matters
  • Ensure that SLA's are managed and met in accordance with agreement with franchisees
  • Proven experience as a Level 3 technician (or similar) for at least 10 years
  • Technical competence and working knowledge of O365, Windows 10, Mac and PC hardware, Printers, computer peripherals, Mobile devices (iOS, Android), remote control software, server and cloud technologies
  • Ability to diagnose and resolve a wide array of technical issues.

If you wish to apply for this fantastic opportunity, please submit your resume in WORD format by clicking the 'Apply Now' button. Or for a confidential phone chat, please call Ratika Dhupar at Clicks IT Recruitment on 03 9963 4820 quoting reference 62958.