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Service Support Officer

Job Title: Service Support Officer
Contract Type: Contract
Location: Gold Coast, Queensland
Reference: 0000059582-1_1564364504
Contact Name: Payal Seth
Contact Email: payal.seth@modis.com
Job Published: July 29, 2019 11:41

Job Description

One of our premium clients based in the Gold Coast is looking for a highly experienced and committed Procurement Officer. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.

Skills and Experience Required

  • Manage the deployment, stocking of and procurement of mobile handsets and tablets.
  • The resource will work with MIT (MobiliseIT) in the managing of mobility tickets in customer Service Now portal to ensure they are tracking to SLA and issues are resolved;
  • Arrange the internal distribution of handsets & tablets from stock on hand upon approved service request.
  • Manage emergency handset stock and provision.
  • Will conduct application support for IOS upgrades; co-ordination of IOS compatibility when upgrading Apple IOS. Early testing with Beta.
  • Provide executive-level support for mobility handsets to a selected executive group (limit of 10).
  • Maintain and update all process documents for mobility.
  • Data wipe all retired Mobile Handsets and IPADs.
  • Facilitate the current MIT process of stage\re-stage - ship mobile device- undertaken for break/fix devices.
  • Manage the deployment, procurement, and stock of Cisco handsets, including local delivery and installation.
  • Provide monthly audit of Cisco handsets
  • Work with client in agreeing stock levels at key sites for the self-service model.
  • Will develop self-service documents; including updating as required and provide phone support to connect Cisco handsets.
  • Distribute and install headsets based on agreed requirements
  • The resource will need to have own transportation to deliver handsets and so forth to sites around Gold Coast vicinity.

Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world-class IT and business consulting services across a wide range of industries. As a member of the global professional services group Adecco, we offer world-class employment opportunities.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong procurement management skill set to this organization.

For more information on the role, please contact Payal Seth on 07 3000 1563 or email payal.seth@modis.com

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"Modis is an Equal Opportunity Employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"