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ServiceNow Asset Management Manager

Posted 19 days ago by Clicks IT Recruitment
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Clicks are currently seeking a ServiceNow Asset Management Manager to be part of the Application Development team within a Federal Government Department to undertake high level activities performed for the migration of ServiceNow's Hardware Asset Management and Software Asset Management modules.

Responsibilities

  • Review and analyse the current state of hardware assets managed in the Departments ServiceNow platform.
  • Identify the current pain points of managing the current state.
  • Collaborate with the key stakeholders to produce a cleansing plan of hardware assets.
  • Perform data cleansing and tidy the hardware assets in ServiceNow HAM.
  • Conduct workshops with stakeholders to gather requirements and identify current pain points of current state of software asset management.
  • Configure ServiceNow SAM base configuration.
  • Populate software assets into SAM and validate with stakeholders.
  • Develop a knowledge transfer and training plan - conduct training sessions to stakeholders on HAM and SAM.
  • Develop training plan (with materials) for knowledge transfer to key Asset Management stakeholders.

Skills and Experience

  • ServiceNow Consultant with experience in ServiceNow ITAM (Hardware Asset Management and Software Asset Management).
  • Business and technical analysis skills to be able to conduct workshops, analyse current state and define requirements for future state.
  • Collaborative skills to be able to work with various business and technical stakeholders.
  • Presentation skills to be able to conduct workshops and training sessions to business and technical stakeholders.
  • Writing skills to be able to create and maintain process and training documentation accurately.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Matthew Clarke at Clicks IT Recruitment on 02 6202 7716.

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