Job Description
Key Responsibilities include, but are not limited to:
- Work with Application SMEs to create and validate Service Maps for key applications
- Perform day to day administration of the Service Now Service Mapping tool, including mapping additional defined business services into the tool
- Maintain the integrity of the Service Mapping tool across production and non-production environments
Qualifications Required:
- Minimum of 5 plus years' experience in Service NOW.
- Minimum of 1-year experience with Service Now Discovery and Service Mapping
- Service Now Administration certification required
- Minimum of 1 years' experience with Configuration Management, ITIL v3 certification a plus
- Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
- Experience working with LDAP and Active Directory
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
- Familiarity with the following concepts: XML, and JSON/script language
- Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
- Strong written and verbal communication
- Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
- Able to function effectively in a fast-paced environment
If you wish to apply, please send your CV to ankit.sharma@modis.com
