An Business Solution Provider vendor is looking for an experienced Support Desk Analyst. This is a permanent role and is based in Sydney CBD.
The role is to provide support customers on systems and infrastructure. As well as providing support to existing systems you will also be involved with the implementation of Contact Centre software and hardware solutions. You will enjoy working in a customer focused and business facing role under a mission critical environment.
- 5+ years of relevant experience in supporting systems and networks
- Some experience with contact centre products e.g. Genesys, Avaya or Aspect
- ServiceNow - or similar Service Desk Ticketing System
- ITIL v3 Certification
- Previous experience in a managed services environment is a plus
- Excellent verbal and written communication skills
- Excellent customer service skills
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.
For further information please contact Freda Kwok at Clicks IT Recruitment on (02) 9200 4404, quoting reference FK63299.