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Systems Engineer - level 2

Job Title: Systems Engineer - level 2
Contract Type: Contract
Location: Clayton, Victoria
Reference: BBBH62416_1557287661
Contact Name: Ratika Dhupar
Contact Email: Ratika.Dhupar@clicks.com.au
Job Published: May 08, 2019 13:54

Job Description


  • Escalation Support - Assisting with L2 support tickets
  • Keep major incidents and escalated tickets updated
  • Provide updates to Escalation Manager in a timely manage
  • Identify reoccurring problems and raise tickets
  • Perform Root Cause Investigations (RCI)
  • Ensures problems are fully documented within the relevant reporting system(s) and coordinates the implementation of agreed remedies and preventative measures
  • Write Request For Change (RFC) forms to implement configuration/system changes to customer systems
  • Review submitted RFC forms for technical accuracy, impact and risk.


  • Microsoft, Amazon Web Services or Cisco
  • Australian Driver's License

Skills and Experience

  • Minimum 3 years of experience in a similar role with an MSP
  • Comprehensive knowledge of Windows Server 2008/2012/2016 and TCP/IP networking including Active Directory, DNS, DHCP
  • Comprehensive knowledge of Microsoft Windows Desktop Operating Systems
  • Comprehensive knowledge of backup systems and practices
  • Comprehensive knowledge of security principles
  • Excellent communication - Oral & written skills with ability to explain technical concepts to lay audiences
  • Experience with cloud technologies such as AWS, Azure and Office 365
  • Experience with Virtualization platforms such as VMware, Hyper-V and/or Nutanix

If you are interested in this role please apply via the prompts below or call Ratika Dhupar at Clicks IT Recruitment on 03 9963 4820 quoting reference number RD62416 for a confidential discussion.